At Caracole EU, we are committed to ensuring your shopping experience is smooth and enjoyable, from the moment you place your order until it arrives at your home. Before placing your order, we encourage you to measure all relevant spaces (e.g., doorways, elevators, stairways) to confirm the product will fit. Please review this shipping policy carefully to understand lead times, shipping fees, and available service levels.
Estimated Shipping Times
Caracole EU offers a Quick Ship Program for select products in stock in Europe, which typically ship within 15 to 21 business days. Please note that all shipping timelines are estimates and actual delivery dates may vary. Upon shipment, we will send you a tracking number or link via email to monitor your order’s progress.
Europe Deliveries
Before delivery, our delivery partners will contact you to schedule a time window. Please ensure that your space is measured properly to accommodate your furniture. If the product cannot be successfully delivered due to size constraints, return shipping fees will apply.
If an item is returned for non-delivery due to size restrictions, the following fees will be deducted from your refund:
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Return Shipping Fee
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10% Restocking Fee
Upon delivery, the package will be arranged in accordance with the selected shipping option.
Shipping Options and Fees
Standard Shipping
Our Standard shipping covers processing, handling, packing, and front-door delivery.
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France & Spain (5% of Order Total) |
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Portugal & Italy (7% of Order Total) |
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Belgium, Luxembourg, Netherlands & Switzerland (10% of Order Total) |
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Ireland & Malta (15% of Order Total) |
Premium Delivery
For an additional € 100, you can upgrade to Room of Choice delivery, which includes placing items inside your home in a preferred room. This service is subject to availability based on your location and the type of furniture. Packaging removal and assembly are not included.
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France & Spain (5% of Order Total) + € 100 |
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Portugal & Italy (7% of Order Total) + € 100 |
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Belgium, Luxembourg, Netherlands & Switzerland (10% of Order Total) + € 100 |
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Ireland & Malta (15% of Order Total) + € 100 |
Delivery Day Requirements
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If delivery is missed due to unavailability, you will be responsible for any applicable re-delivery fees.
Order Rerouting
If you need to change the delivery address after the order has shipped, a rerouting fee will apply.
If you need any further assistance, please don’t hesitate to contact us. We appreciate your business and look forward to delivering your order smoothly.
